Administration
行政
l Responsible for guest satisfaction and serving food and beverages in the restaurant
负责餐厅客人满意度和餐饮的服务
l Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors
向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。
l To conduct frequent and thorough inspections of Outlet (Daily)
对部门经常地进行的彻底检查(每天)。
Financial and Revenue Responsibilities
财务及收入职责
l Analyses and responds appropriately to issues raised by guests or mystery shopper
分析并合理地回复客人或神秘顾客提出的问题。
l Meets financial objectives based on budget or forecast
基于预算或预测·达到财务目标。
l Make sure that all cash are collected promptly and correctly.
确保快速、准确地收取款项。
l Make sure that all cash transactions involving guests are carried out promptly and efficiently according to the control guidelines.
确保客人的每笔款项都能及时并正确地移交。
l Make sure that all credit settlements are handled according to internal control procedures, including the authorization of the full amount of the balance at the time of settlement.
确保所有信用结算均按内部操作规范进行，包括结算当日的全部款额也须手续齐全。
l Make sure all work is properly and accurately balanced at the end of each shift.
每次当班结束时，确保各笔帐目清晰及准确。
l Make sure any pending matters at the end of each shift are properly communicated to the incoming shift.
交接班时，需将遗留问题解释清楚。
l Prepare correction sheet.
准备修改单。
l Prepare all non-sales checks such as:
准备非销售性票据，例如：
l Entertainment checks.
宴请单
l Receipt
发票
l Complimentary checks.
免费单
l Officer checks.
管理人员签单
l Familiar with the Settlement of each agreement
熟悉各协议单位的结账内容
l Prepare all sales checks such as:
准备销售性票据，例如：
l Coupon
餐券
Training and Human Resources
培训和人力资源
l Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation
进行/参加每日早会和每月讨论饮料服务和准备的各个方面的交流会议。
l Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
l Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题。
Guest Service Responsibilities
对客服务的责任
l Promotes outlet’s specials and serves in accordance to the established standard
推销部门特色菜，按照既定的标准服务客人。
l Presents guests checks and follows all billing procedures
为客人介绍检查和遵循所有计费程序。
Administration
行政
l Responsible for guest satisfaction and serving food and beverages in the restaurant
负责餐厅客人满意度和餐饮的服务
l Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors
向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。
l To conduct frequent and thorough inspections of Outlet (Daily)
对部门经常地进行的彻底检查(每天)。
Financial and Revenue Responsibilities
财务及收入职责
l Analyses and responds appropriately to issues raised by guests or mystery shopper
分析并合理地回复客人或神秘顾客提出的问题。
l Meets financial objectives based on budget or forecast
基于预算或预测·达到财务目标。
l Make sure that all cash are collected promptly and correctly.
确保快速、准确地收取款项。
l Make sure that all cash transactions involving guests are carried out promptly and efficiently according to the control guidelines.
确保客人的每笔款项都能及时并正确地移交。
l Make sure that all credit settlements are handled according to internal control procedures, including the authorization of the full amount of the balance at the time of settlement.
确保所有信用结算均按内部操作规范进行，包括结算当日的全部款额也须手续齐全。
l Make sure all work is properly and accurately balanced at the end of each shift.
每次当班结束时，确保各笔帐目清晰及准确。
l Make sure any pending matters at the end of each shift are properly communicated to the incoming shift.
交接班时，需将遗留问题解释清楚。
l Prepare correction sheet.
准备修改单。
l Prepare all non-sales checks such as:
准备非销售性票据，例如：
l Entertainment checks.
宴请单
l Receipt
发票
l Complimentary checks.
免费单
l Officer checks.
管理人员签单
l Familiar with the Settlement of each agreement
熟悉各协议单位的结账内容
l Prepare all sales checks such as:
准备销售性票据，例如：
l Coupon
餐券
Training and Human Resources
培训和人力资源
l Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation
进行/参加每日早会和每月讨论饮料服务和准备的各个方面的交流会议。
l Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
l Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题。
Guest Service Responsibilities
对客服务的责任
l Promotes outlet’s specials and serves in accordance to the established standard
推销部门特色菜，按照既定的标准服务客人。
l Presents guests checks and follows all billing procedures
为客人介绍检查和遵循所有计费程序。
