·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

·         按照部门的规范和程序提供高标准的餐饮服务。

·         Communicates to his/her superior any difficulties, guest comments and other relevant information 

·         与上级领导交流有关疑难，客人意见和其它相关信息。

·         Establishes and maintains effective employee working relationships

·         与员工建立并保持良好的工作关系。

·         Attends and participates in daily briefings and other meetings as scheduled

·         参加和参与每日的例会和其它计划好的会议。

·         Attends and participates in training sessions as scheduled

·         参加和参与计划好的培训课程。

·         Prepares for service by ensuring:

·         确保部门的以下各项工作就绪为客人提供服务：

o    Grooming is impeccable and in accordance with ICHG personal presentation standards

o    遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o    Outlet equipment is clean

o    设备干净

o    Equipment is sorted and stored

o    设备分类且存放好

o    Glassware is polished

o    玻璃器皿擦亮

o    Flatware is polished

o    擦亮餐具

o    China is clean

o    清洁瓷器

o    Waiter stations are prepared

o    准备好服务台

o    Cutlery is placed for buffet and table service

o    摆放好自助餐桌上的餐具

o    Tables are set

o    摆设好餐台

o    Reservations are read and familiarized

o    阅读并熟悉预订

o    Special occasions are ready

o    准备好特别活动

o    Music is on

o    放音乐

o    Lighting is on

o    开灯

o    Outlet is ready for service and guest comfort

o    酒吧准备就绪为客人提供舒适的服务。

o    Carries out effective service by ensuring:

o    高效的提供服务：

o    Guests are greeted and seated

o    迎宾并安排客人就坐

o    Daily specials are explained and upsold

o    说明并推销每日特价

o    Food orders are processed accurately

o    准确的下餐单

o    Trays and tray jacks are effectively used

o    有效的利用托盘和托盘架

o    Food orders are taken quickly

o    快速的为客人写餐单

o    Payment methods are handled accurately

o    确的处理付款方法

o    Working areas are cleaned and re-set quickly

o    快速的清洁工作区和重新布置

o    Bar is clean

o    清洁的酒吧

o    Used ashtrays are regularly cleaned

o    定时清理用过的烟灰缸

o    Guests are conversed with in relation to the food and beverage products

o    与客人谈论有关的餐饮产品

·         Carries out effective beverage service by ensuring:

·         通过确保以下内容高效的提供饮品服务：

o    Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

o    遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o    与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

o    Promoting and selling cocktails to guests

o    向客人推销鸡尾酒

o    Making and presenting cocktails

o    调配和装饰鸡尾酒

o    Coffee and tea is served hot and in accordance with standard

o    按规范提供热的咖啡和茶

·         Take appropriate action to resolve guest complaints

·         正确处理客人的投诉。

·         Food and beverage stock is stored in relation to hotel procedures

·         按照酒店的规定存储餐饮存货。

·         Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目