·         Process all incoming and outgoing calls accurately and courteously

·         正确并礼貌地处理所有打进和打出酒店的电话。

·         Records and controls accurately wake up calls

·         准确记录并管理叫早服务。

·         Pages guests in co-operation with concerned departments

·         与相关部门合作，对客人进行呼叫。

·         Records all entries on traffic sheets

·         将所有条目记录到电话单上。

·         Assists guests with international calls and directory queries

·         协助客人处理国际长途和号码查询。

·         Calls guests by name whenever possible

·         尽量称呼客人的姓名 。

·         Pages staff member when requested

·         如有需要，对工作人员进行呼叫。

·         Abides by principles of guest privacy

·         遵守保护客人隐私的原则

·         Handles guests needs or requests and reports complaints to the Telephone Supervisor

·         满足客人的需要或请求，并向总机主管汇报投诉情况。

·         Report on logbook daily

·         每日记下工作日志。

·         Bill call costs

·         提供电话费单据。

·         Aware of local telephone listings and frequently dialed numbers

·         熟悉当地电话表以及常拨号码。

·         Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

·         严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

·         Advises defects on switchboard equipment to Supervisor

·         向主管汇报总机设备出现的问题。

·         Maintains a clean work environment

·         保持工作环境的清洁。

·         Attends to all guest queries and requests promptly

·         及时处理客人的所有问询和要求。

·         Maintains detailed knowledge of the Hotel’s fire, life and safety system

·         熟知酒店的消防、救生和安全系统。

·         Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

·         熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。

·         Maintain Hotel Information