Description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.


We are currently seeking an experienced professional to join our team.


In this role, you will:

• Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of our activity, setting world class standards

• Work in partnership with colleagues across the HSBC Group to improve connectivity, deliver exceptional standards and quality of service across all interactions

• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making

• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets


Qualifications

To be successful in the role, you should meet the following requirements:


· Strong knowledge/experience in small business banking areas
· Understand industry, business cycle, customers and products
· Strong Business Development, networking and portfolio management skills

· Personal network and local connection preferred
· Deliver RBB products and services to promote the bank’s profile, to maximized the return and add value to the bank

· Self-motivated and result oriented
· Good credit sense and risk management
· Ensure timely and accurate maintenance of customer information, including KYC requirements.

· Ensure strict compliance with internal and external guidelines and regulations

· Sound decision making and analytics skills
· Excellent communication, client focus and influencing skills