职位描述
岗位职责:提供技术支持 ,作为该站点的 IT 联络点。终端用户台式机、笔记本电脑、办公室 IT,具有智能手支持网络和服务器。需要时为终端用户系统和服务器上的各种软件提供安装支持新用户入职准备 IT 资产和工具;离职支持、收集 IT 资产和清理 IT 资产并保持库存。为后端团队提供协调和远程手部支持 ,以提供网络和服务器智能手部支持。IP 电话、视频会议支持、 Level 1 多功能打印机支持。配置、部署企业和个人台式机和膝上型计算机、个人生产力设备和业务应用程序,并对其进行故障排除。支持中端服务器。在后端团队的帮助下支持网络设备 ,例如交换机、路由器、无线应用程序。在 ServiceNow 或类似的票务系统上交票。VPN 故障排除。Microsoft Office( Outlook、Word、 Excel 和 PowerPoint)和 SharePoint 的应用程序支持。MS Windows 10 故障排除。为终端用户排除 MS Office 365 问题。独立工作并协调内部 IT 项目。工程师应将大部分时间管理在涉及 BAU 的活动中 - SLA、CSAT、对客户的响应时间、平均解决时间、未处理的事件积压以及维护 SOP 和运行手册以供全球团队使用应为现场技术人员提供技术指导 ,确定工作量的优先顺序和资源容量规划领导项目支持团队资产/库存管理/电子废物、现场技术入职/培训/流程调整/文档、现场培训/用户教育、供应商协调任职要求4 年以上的 IT 支持经验 ,展示了在企业环境中不断提高的责任感和技术专长。深入了解 Microsoft Windows 7 和 Windows 10 操作系统及其相关的远程访问。ServiceNow 或类似票务系统的知识和经验。了解 Active Directory。熟悉 Microsoft 服务器技术及其相关的用户管理工具,包括 Active Directory、Office 36
5、SharePoint、文件、打印、 DHCP 和 DNS。自律且积极主动。良好的决策能力应该能够根据 SLA 和用户影响确定工作负载的优先级。English Job Description: 英文职位翻译KEY DUTIES/RESPONSIBILITIES: 岗位职责As part of the Site Technology Servicing team, we provide onsite IT technicalsupport within our scope, which includes all users and onsite hardware within thelocations described within the job description. Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network andservers. Installation support for various software on end user systems and servers whenrequiredNew users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & serversmart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop andlaptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, Wireless Aps with the help ofbackend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint)and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects.福利:双休, 全额五险一金, 国家法定节假日, 年假,
职能类别:IT技术支持
关键字:servicenowhelpdeskoffice365outlookserver